Support FAQ

One or more items are missing from my order. What can I do?

Below please find enlisted some of the most common reasons:

 The order was split: check if your order has been split on the My Orders page of your account;

  • You ordered from different categories: if you have placed an order from different categories, you may receive the products separately.
  • We made a mistake: on rare occasions, an item may not have been placed in the right package.
  • The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.


If the status of your order shows that it was split, please do not hesitate to contact us.

Can I return a product?

Returning to us products offers you the possibility to receive a partial refund. The refund will cover the amount you paid minus the shipping fees both ways. If you do not want to receive an order, you should cancel it within 24 hours after placing it. We can send you a full refund if it has not been shipped yet. Please contact us before returning a product and we will give you more instructions on how to send it back to us.

My products have stopped working. What can I do?

If one or more of your products have stopped working within their warranty period, we will be glad to assist you as shown here. Several types of products have a specific warranty period. If you have any questions, please do not hesitate to contact us

If the warranty period has already expired, we can still repair or send you some spare parts of these products.

My product arrived faulty/damaged/different. What can I do?

You will be covered by the gkstocks 3 Days Guarantee. You can take some photos or a short video showing the content of the package you received and send them to us by email (support@winston-williamspublications.com) then filling out this form to notify us. Please also include your order number and a photo of the shipping label. We will do our best to assist you shortly after receiving your query.

I can not use this product, the instructions are not clear. How can I receive assistance?

If you require any further information or assistance on how to use one of our products, please do not hesitate to contact us at any time.

How can I send you a video of my faulty product?

You can send us files up to 50MB by e-mail (support@winston-williamspublications.com) or upload heavier videos on YouTube. Please send us a link if you choose the second method and refer to the instructions shown in the YouTube Help Center to upload your video.

We advise you record the video in a bright area and show clearly the problem occurred with this product. We will be glad to assist you shortly after receiving your query.

I received the wrong AC adapter for my country. What can I do?

We usually send our customers an adapter suitable for their delivery countries. If you did not receive it or it is not correct, please contact us and inform us of your order number. We will then send you the adapter which can be used in your country.

How long will it take to receive my refund?

We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:

PayPal Express Checkout Within 1 business day 
Qiwi, Webmoney, Dotpay, iDEAL, Giropay, Sofort  Within 2 business days
Boleto, OXXO  Within 14 business days
Credit Card

 Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account

BG Pay  Within 1 day
Linepay Within 1 business day
India Credit Card,UPI,Netbanking

 Refund within 1 business day, but bank processing may take 5-7 business days to show in your account


We will inform you by e-mail after your refund request has been approved.

Can I receive spare parts?

Please do not hesitate to contact us and we will check what spare parts we can send you.